Terms and Conditions of Sale
The following terms and conditions apply to all transactions on Aclass Technology (UK) Ltd. The use of this site indicates your acceptance of these terms and conditions. The placement of an order indicates your acceptance of these terms and conditions. Please read them carefully and print a copy for future reference.
These terms and conditions do not affect your statutory rights. To order goods through this website you must be at least 18 years of age and accept delivery within the UK. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.
Description of Goods
All the products we sell are of a technical nature and it is not practical to publish detailed specifications of all the products. All images, descriptive matter, specifications and advertising on our site are for the sole purpose of giving an approximate description of the goods.
Full detailed specifications are available from the manufacturer's brochures or their websites.
All accessories supplied with a product are subject to upgrade or change at the manufacturer's discretion. We will supply the product(s) as supplied to us by the manufacturer.
Accuracy of Product Information
All product specifications, images and other information published on our website have either been made accessible by suppliers, manufacturers, publications, publicists, or been gathered from public-domain sources. The intention of Aclass Technology (UK) Ltd is that all information on the website should be as accurate and up to date as possible. However, Aclass Technology (UK) Ltd cannot guarantee the reliability or the accuracy of the information contained within its pages. All the actions taken by the user of the website are the responsibility of the individual.
Payment and Price
The total price payable for the goods will be stipulated at the time when you place your order whether or not the order has been confirmed. We are entitled to make adjustments to the price to take account of any increase in our suppliers' prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been confirmed. We will inform you of the correct price and give you the opportunity to cancel the order.
In the event a product is listed at an incorrect price due to typographical error or error in pricing information from our suppliers, taxes or duty changes, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If your credit card has already been charged and we subsequently cancel your order, we will immediately issue a credit to your credit card account in the value of the incorrect price (including delivery charges).
On the order you must provide us with your exact billing address and telephone number - the address and phone number your credit/Debit card bank has on file for you. Incorrect information will cause a delay in processing your order. Your order will only be processed once authorisation of your credit card has been properly received. You may also pay by cheque or postal order although we cannot dispatch the goods until payment has been cleared which can take at least 10 days.
Availability of Goods
All products and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason we will not charge you for these and we will refund any money already paid for them. However, we will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods.
All prices on our website are exclusive of delivery charges which will be added to the price of the products at our checkout. Delivery prices quoted are for most UK Mainland addresses. Northern Ireland (BT), Isle of Man (IM), Scottish Highlands and Orkney Isles (PA, ML, EH, KA, G, KY, PH, DD, AB, IV, KW), Outer Hebrides and the Shetland Isles (HS, ZE) will incur additional charges (e-mail us for a quotation) and may also experience delivery delays. AM/PM and Saturday deliveries are optional and will also incur additional charges. These can be obtained upon application.
Delivery of stock items will normally be made within 3-5 working days from clearance of payment. Other products appliances are normally delivered within 10-14 working days from clearance of payment. We will endeavour to deliver goods within the times stated but goods are subject to availability and delay in delivery of goods is sometimes outside our control. Any dates we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods. If we or our suppliers are temporarily out of stock, we will notify you of this position and you should allow up to 14 days for dispatch of the goods. For delays of more than 14 days, you will have the right to cancel the order and we will refund any money paid by you for the goods.
As soon as we have delivered the goods to your door you will be responsible for them. We will only deliver goods to the address on the order and goods will not be left without a signature. From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk. Any transit damage to the goods, shortages or incorrect goods supplied must be noted on the delivery consignment note at the time of delivery.
Time Limitation for Notification of Claims
Damage in transit: If goods arrive in a damaged condition you must make a note on the carrier's delivery consignment note and it will be your responsibility to inform us within 7 days from delivery.
Shortages: It is your responsibility to sign for the correct number of packages as shown on the carrier's delivery consignment note. Any shortages must be noted on the consignment note and it will be your responsibility to notify us within 10 days from delivery.
Incorrect Goods: It is your responsibility to notify us of any in-correct goods supplied within 7 days from delivery.
Non-Deliveries: We will not accept liability for goods lost in transit unless we are notified within 10 days from the expected delivery date.
If goods returned under this clause are found to be perfect and in full working order, these will be returned to you and an administration fee of 15% of the price of the goods along with the cost of carriage will be charged to your credit card account.
Product Guarantees - General
All products supplied are covered by the terms and conditions of the Manufacturer's Guarantee for a period of a minimum of 12 months. This guarantee specifically excludes faults caused by accident, neglect, and misuse. In addition routine maintenance (cleaning of dirty audio/video heads etc.), consumables (Ink, toner, styli, plug fuses, cables, batteries, etc.), cosmetic damage, installing of software and tuning of channels is not covered. THE FULL COST OF THE SERVICE CALL WILL BE CHARGED TO YOUR CREDIT CARD ACCOUNT IF OUR ENGINEERS FIND NO MECHANICAL OR ELECTRICAL FAULT WITH YOUR PRODUCT. This does not affect any statutory rights that you may have.
Under no circumstances should goods be returned without prior notification. We have implemented a simple returns procedure but to ensure that goods are returned and processed in the quickest possible time please ensure that this procedure is followed.
Before arranging to return any goods for any reason a RMA (Return Merchandise Authorisation) number should be obtained this can be done by firstly emailing email@example.com you will then be emailed a RMA form that should be fully completed and either faxed or emailed back. On reciept and checking of this from and should the goods be eligible for replacement or repair then a RMA number will be issued. This number should be entered on the form and placed with the goods in suitable packaging. The same RMA number should be placed on the outside of the box. The parcel should then be delivered, at your expense, to the address on the RMA form.
Once the items have been checked either a repair or replacement will be arranged and the item will be returned to you within 28 days.
If no fault is found then we reserve the right to charge an inspection fee and carriage charge before returning the item.
Your right of cancellation under the Distance Selling Regulations
- You may cancel the contract under the Distance Selling Regulations by notifying us no later than 7 working days after we deliver the goods that you are cancelling the contract.
- If you cancel the contract under the Distance Selling Regulations, you must take reasonable care of the goods from the time you receive them until you return them to us.
- If you cancel the contract under the Distance Selling Regulations you must return the goods to us at your own expense.
For avoidance of doubt The Distance Selling Regulations (2000) only cover Business to Consumer transactions (B2C) and not Business to Business transactions (B2B)
Returning goods – general
When you return goods to us for any reason (for example because you have cancelled the contract under the Distance Selling Regulations or because you think they are defective goods):
- You must ensure that they are properly and securely packaged and labelled with our address;
- You are always responsible for any damage in transit that is due to incorrect or inadequate packaging by you; and
- You are responsible for any damage or loss in transit where you arrange the transport (rather than using our courier).
You will own the goods once we have received your payment in full. We do not offer any credit facilities at the moment. We will issue you with an invoice once we have dispatched the goods to you. Failure by us to enforce any of these terms and conditions will not affect our right to enforce the rest of these terms and conditions. These terms and conditions are subject to change at any time without prior notice to you.
- Offer codes can be withdrawn at anytime.
- Certain combinations of offer codes are not cumulative please check before using.
- Free delivery codes, unless otherwise stated, are only applicable to standard Parcelforce 48hour delivery to the UK Mainland and Northern Ireland.